Frequently Asked Questions
Q.How do I book?
A.Select the date of your event and browse the store on our website. Once you have selected the items and the date you wish to host your event, you can check out directly on the website.
Q.Is a deposit required?
A.Yes. A deposit is required to reserve your event date. The remaining balance is due 24 hours prior to the event start time.
Q.What payment methods do you accept?
A.We accept all major credit cards, PayPal, Zelle, and other approved payment methods.
Q.When is the final payment due?
A.Final payment is due 24 hours before the event date and time, unless otherwise agreed upon in writing.
Q.How far in advance should I book?
A.We recommend booking as early as possible to ensure availability, especially during holidays, graduation season, and peak event dates.
Q.Do you offer delivery?
A.Yes, we deliver. Fees may apply depending on the event location.
Q.Do you set up the tables and chairs?
A.Setup services are available. Please ask when requesting your quote.
Q.Do I need to be present for delivery?
A.Yes. We recommend that a responsible adult be present during delivery and pickup.
Q.How long is the rental period?
A.Standard rentals last up to 24 hours unless we agree otherwise.
Q.Do you provide alcohol?
A.No. Customers are responsible for purchasing and supplying all alcohol.
Q.Do you provide mixers, ice, cups, or garnishes?
A.Package options vary. We will discuss what is included and what must be supplied by the customer during the booking process.
Q.Do you provide bartender service?
A.Currently this service is not provided, but it will be coming soon.
Q.Can alcohol be used in the slushy machine?
A.Yes, but this must be communicated in advance and used according to proper mixing instructions.
Q.What happens if equipment is damaged?
A.Customers are responsible for equipment while it is in their possession and may be charged for damage, loss, or excessive cleaning.
Q.What happens if it rains?
A.
Outdoor events are subject to weather conditions. Please contact us if weather concerns arise prior to your event.
Q.What happens if I need to cancel?
A.Cancellation policies will be outlined during booking. Deposits are non-refundable depending on the timing of the cancellation.
Q.What areas do you serve?
A.Montrel Event Rentals proudly serves Crosby, Houston, and surrounding areas.
